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Aagraham Homestay Guruvayur

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Guruvayur, Kerala

Guruvayur
Kerala

Financial Terms & Deposit Return

Refund Policy

Detailed information on refund eligibility, payment source returns, and the ₹1,000 security deposit release process.

Effective Date: January 1, 2026•Last Updated: August 27, 2026•Refund Channel: Original Payment Source

Payment Source Policy

Eligible refunds are processed to the original payment method.

Funds return directly to your bank account, card, or UPI VPA via Razorpay.

Security Deposit

Security Deposit: ₹1,000 — refundable after checkout.

Subject to standard property inspection and no damage or loss attributable to the stay.

Refund Eligibility & Cancellation Timelines

Refund eligibility for accommodation charges is structured in accordance with our 15-day advance cancellation policy:

Standard Cancellations (15+ Days Notice)

Eligible cancellations requested in writing 15 or more days prior to check-in qualify for a full refund of accommodation charges and the ₹1,000 security deposit.

Exceptional Requests (3 to 7 Days Notice)

If Aagraham expressly approves an exception for a cancellation requested 3–7 days before check-in due to unforeseen circumstances, the approved refundable portion will be transferred directly to the original payment method.

Late Cancellations (Within 3 Days) & No-Shows

Cancellations requested within 3 days of scheduled check-in and no-shows are generally non-refundable, unless Aagraham expressly grants an exception in writing.

₹1,000 Security Deposit Refund Policy

The ₹1,000 security deposit collected during booking is strictly separate from the room rental accommodation charges:

100% Refundable: The ₹1,000 deposit is fully refundable following guest checkout, subject to inspection by our property manager confirming no damage, missing amenities, or loss attributable to the guest.
Inspection & Release: Inspection takes place during apartment turnover (between 11:00 AM and 2:00 PM on the checkout date). Once verified, the refund is initiated within 24 hours.
Damage Deductions: If repairable damage occurs (e.g. broken fixtures, damaged linen, or excessive staining), the reasonable repair/replacement cost will be deducted from the security deposit.
Excess Damage: If the actual damage or replacement expense exceeds ₹1,000, Aagraham may request the remaining reasonable balance from the primary guest.

Payment Method & Processing Timelines

All approved refunds are credited exclusively back to the original source payment method used during booking (UPI ID, Debit/Credit Card, or Net Banking account). For security and compliance reasons, cash or alternative third-party account payouts are not permitted.

Estimated Settlement Timelines:

UPI & Net Banking: 1 to 3 business days following initiation.
Credit & Debit Cards: 5 to 7 business days, depending on your card issuer’s clearing cycles.

Note: Exact settlement timelines may vary slightly based on banking holidays and Razorpay gateway processing schedules.

Assistance & Refund Inquiries

If you have not received your refund within the expected timeline or have questions regarding deposit deductions:

Please contact our accounts team at info@aagrahamstay.com or via WhatsApp at +91 88919 89688 with your Booking Reference (AGR-XXXXXX) and Razorpay Payment ID. We will promptly provide the bank ARN (Acquirer Reference Number) for tracking.

Accounts & Support

Questions about a refund or deposit return?

Our support team is happy to assist you with bank transaction tracking or deposit verification details.